Privacy Policy
Taya55 Gaming Platform

Taya55 is an online gaming platform operated for the benefit of players in the Philippines and other permitted jurisdictions. We are committed to protecting the privacy and security of your personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal information collected through the Taya55 website at taya55.net, the Taya55 mobile application, customer support channels, and any other interaction you have with the Taya55 platform. It applies to all registered players, visitors, and any other individuals whose personal data we process in connection with the operation of the Platform.

Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use the Taya55 platform. For questions or concerns about how your data is handled, please refer to Section 14 for our contact details.

Taya55 collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and enjoyable gaming experience. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming assessments or legal compliance purposes.

Taya55 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account profile, you provide personal data directly to us.
• Automated technologies: When you access and use the Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more details on cookies.
• Third-party payment providers: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or other payment channels, those providers may share transaction-related data with us to facilitate and verify the transaction.
• Identity verification services: We may use third-party KYC and identity verification service providers to assist in verifying the identity and age of players. These providers may process your identity documents on our behalf.
• Fraud prevention and AML services: We may receive data from third-party fraud detection and anti-money laundering screening services to help us identify and prevent financial crime on the Platform.

Taya55 uses your personal data for the following purposes:

• Account registration and management: To create and maintain your Taya55 player account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Service delivery: To provide access to games, process deposits and withdrawals, apply bonuses and promotions, and deliver the full range of features available on the Taya55 platform.
• Legal and regulatory compliance: To comply with our obligations under the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and applicable PAGCOR regulations, including KYC verification, transaction monitoring, and suspicious activity reporting.
• Responsible gaming: To monitor gaming behavior, apply responsible gaming tools such as deposit limits and self-exclusion, and identify players who may be at risk of problem gambling.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other security threats to the Platform.
• Platform improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the Taya55 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

Taya55 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary to perform our contract with you — that is, to operate your Taya55 account and deliver the gaming services you have registered for.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including KYC obligations, AML reporting requirements, and PAGCOR regulatory requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Taya55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, to facilitate deposits and withdrawals on your behalf.
• Identity verification and KYC providers: Third-party services that assist us in verifying your identity, age, and the authenticity of documents you submit.
• Fraud prevention and AML screening services: Providers that help us detect and prevent financial crime, money laundering, and fraudulent activity on the Platform.
• Game software providers: Licensed game studios and software providers whose games are available on the Taya55 platform may receive limited technical data necessary to deliver their games.
• IT and cloud service providers: Third-party providers that host, maintain, and support the technical infrastructure of the Taya55 platform, operating under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive — including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) — we may disclose your personal data to the relevant authorities.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

Taya55 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with Taya55, and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act and related regulations.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for ongoing legal proceedings.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, Taya55 will securely delete or anonymize it in accordance with our internal data disposal procedures.

Taya55 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting core Platform functionality.
• Performance and analytics cookies: Used to collect anonymized data about how players use the Platform — such as pages visited, time spent, and error messages encountered — to help us improve the Platform's performance and usability.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only placed with your prior consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Taya55 platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the Platform.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by Taya55:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data Taya55 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

Taya55 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Taya55 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized Taya55 personnel with a legitimate need can access personal data.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform's infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Comprehensive staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While Taya55 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your own account credentials. Please refer to our Terms & Conditions for your obligations regarding account security.

The Taya55 platform is strictly intended for individuals who are 21 years of age or older, consistent with the minimum legal age for participation in casino-style online gaming in the Philippines. Taya55 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Taya55 platform, please contact us immediately using the details in Section 14 so that we can investigate and take appropriate action.

Taya55 employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Accounts where age cannot be verified will be suspended pending verification.

The Taya55 platform may contain links to third-party websites or services — for example, payment provider portals or game studio websites. This Privacy Policy applies solely to the Taya55 platform and does not extend to any third-party websites or services that you may access through links on the Platform.

Taya55 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Taya55 platform. Your interactions with third-party services are governed by their own terms and privacy policies.

Taya55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The updated Privacy Policy will be posted at taya55.net/privacy-policy with a revised effective date. Your continued use of the Taya55 platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you should stop using the Platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how Taya55 protects your personal data.

Taya55 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:

We aim to respond to all data privacy requests and inquiries within thirty (30) calendar days of receipt. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.